Job Description

Compliance Officer

Location: Orlando, FL 32801 (Multiple Location)

4 Months Contract Position

Interview mode: Either Webcam Interview or In Person

Possible Work Locations

• 400 W. Robinson Street., Ste. N908 Orlando, FL 32801
• 1313 N Tampa Street., Suite 712 Tampa, FL 33602
• 8550 NW 33rd Street Suite 401 Doral, FL 33122
• FTL#1-1400 West Commercial Blvd, Ste#185- Ft. Lauderdale
• FTL#2 1525 W. Cypress, Ft. Lauderdale, FL33309
• 2601 Blair Stone Road, Tallahassee, FL 32399

Job Description:

Candidate Responsibilities:

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

Candidate Required Skills:

• Communicate verbally and in writing appropriately
• Read and interpret Florida statutes
• Previous experience working with the public in a professional work environment.
• Exceptional organizational skills
• Commit to the project timeline

Skill Matrix:

Skill - Required No. of Years - Actual Years of Experience

Ability to speak and understand English - Required

High school diploma - Required

Excellent written and oral communication with the public - Required

Ability to read and interpret Florida State Statues - 1 Year

Experience working with the public in a professional work environment - 3 Years

Experience working with the public and analyzing complaints - 1 Years

Experience using Versa - Highly Desired

Experience using OnBase system - Highly Desired

About Us:

InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

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